Returns & Exchanges

At totwooglobal, we want you to love your fashion jewelry pieces, which is why we offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your jewelry in its original totwoo packaging, including all accessories and manuals, to ensure the items are protected during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund or ship out your new exchange piece within 5-7 business days.